Benefits of Outsourcing
Why do companies outsource part of their operations?
Significant cost savings
The #1 reason why companies outsource part of their operations is because it costs less. Not only is the cost of labor half of what it is in developed countries, but the client doesn’t have to pay for office space, equipment, computers, taxes, HR or legal costs. Furthermore, in the Philippines the cost of living is much lower. This doesn’t mean the standard of living is lower. Many BPO companies offer jobs that allow local Filipino’s to support themselves and their families in modern cities with modern amenities.
Staff flexibility
By outsourcing your staff in the Phillipines, you can put together a virtual team with a wide range of talents — from data entry, help desk support and customer service to payroll support and accounting.
Greater access to talent
Did you know that English is the #1 spoken language in the Philippines and outsourcing is the #1 industry? Companies can easily and quickly hire a ready and willing workforce at a fraction of the cost of employing the same team at home.
change catalyst for your company
Outsourcing requires that you document and analyze your workflow in order to train and get the best out of your offshore staff. This gives you an opportunity to examine your Standard Operating Procedures and make improvements. Your offshore team abroad will also be able to contribute to this process, which could bring about a positive change in your company.
Streamline and improve services
With an offshore customer service team, you would be able to provide customer service 24/7, or in ways that weren’t possible before.
Reduce your legal liability
Many companies and top level executives in developed countries deal with lawsuits from in-house staff. However, when you outsource your staff in the Phillipines, the legal risk is carried entirely by the outsourcing provider who is engaged on a contractual basis. The client doesn’t hire staff directly or deal with lawsuits as these are managed by the BPO Company.
Reduce your healthcare costs and benefits
By offshoring your staff, you are not responsible for providing health insurance, benefits, taxes and other expenses. The cost is absorbed entirely by the outsourcing partner.
Less management headaches
Your BPO provider will have an experienced and professional HR and management team to help your team. You will still be responsible for training and task allocation, but you don’t have to worry about your staff getting to work on time, dealing with vacation and sick leave reporting, tax returns etc. All of that will be done for you, allowing you to focus on your business.
Develop and grow your business
Outsourcing your non-core competencies will allow you to focus on developing and growing your business. You can work on innovation and sales, rather than dealing with operational necessities that don’t add anything to the bottom line.
Why OzFlow Solutions?
Personalized Focus
As a small agency, we dedicate ourselves to truly understanding and addressing your specific business needs, ensuring tailored solutions and personalized service.
Competitive Pricing
Located outside Manila, we offer highly competitive pricing without compromising on quality, providing cost-effective outsourcing solutions for your business.
Cultural Expertise
Our leadership, experienced in both Australia and the Philippines, brings a unique bicultural perspective, ensuring seamless integration and communication with your team.
Systematic Approach
We adhere to established systems and processes, guaranteeing efficiency, reliability, and consistency in our services, enhancing your business operations.
Ideal Time Zone
The minimal timezone difference between Australia and the Philippines allows for smooth and synchronous collaboration, maximizing productivity and communication.
Dual Presence
With permanent offices in both Australia and the Philippines, we ensure stability, accessibility, and ongoing support for our clients.
On-Site Resources
Our team physically works from our Philippine office, fostering a collaborative and controlled environment that enhances productivity and team cohesion.
